Effective: April 22, 2026 · Last updated: April 22, 2026
Welcome to BloomForward. By accessing or using our website, applications, and services (collectively, the “Service”), you agree to these Terms of Service. Please read them carefully, especially Section 16 (Dispute Resolution and Arbitration), which affects your legal rights.
By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 16 years old to use BloomForward. If you are under 18, you represent that you have permission from a parent or legal guardian to use the Service and that they have reviewed and accepted these Terms on your behalf. We reserve the right to request verification of age or parental consent.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate, current, and complete information during registration and to update it as needed. You are responsible for all activity under your account. Notify us immediately at support@bloomforward.ai of any unauthorized use.
BloomForward offers both free and paid features. Free accounts include access to the career test, a partial Career DNA profile, your top career match, and limited Career Coach messages. Career Pass is a paid subscription that unlocks the full Career DNA profile, all career matches, unlimited Career Coach access, and other premium features. Pricing, features, and availability are subject to change, and we will provide notice of material changes as required by applicable law.
Career Pass subscriptions are billed through Stripe on the billing cycle you select (monthly or annual). By purchasing a subscription, you authorize us to charge your payment method on a recurring basis at the then-current price for the applicable billing period, plus applicable taxes.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will charge the same payment method for each renewal at the then-current rate.
For annual subscribers, we will send a reminder email at least 30 days before each renewal. For monthly subscribers, we will send notice before any price increase takes effect.
To avoid being charged for renewal, you must cancel before the end of your current billing period. Cancellation instructions are in Section 6.
If you are a California resident, you have specific rights under California's Automatic Renewal Law, including the right to cancel at any time.
Payment processing.All payments are processed by Stripe, our third-party payment processor. Your use of Stripe is subject to Stripe's terms and privacy policy. BloomForward is not responsible for the actions, inactions, errors, or outages of Stripe or any other third-party payment processor, including service interruptions or processing delays.
You may cancel your subscription at any time through your profile settings or by emailing support@bloomforward.ai. Upon cancellation, you retain access to paid features through the end of your current billing period, after which your account reverts to Free access.
Refund policy:
You agree not to: use the Service for unlawful purposes; attempt to reverse-engineer, scrape, or extract data from the Service; impersonate another person; interfere with the security or operation of the Service; share your account credentials with others; use automated tools (bots, scrapers) to access the Service; or use the Service to build a competing product.
The Service may contain links to third-party websites and services (for example, LinkedIn or X when you share your Career DNA results). These third parties are not owned or controlled by BloomForward. We do not endorse and are not responsible for the content, practices, or availability of any third-party site or service. Your use of any third-party site or service is governed by their terms and privacy policies, not ours.
You retain ownership of the content you submit to BloomForward, including your test responses, messages to Career Coach, and other information you provide (“User Content”).
By submitting User Content, you grant BloomForward a worldwide, non-exclusive, royalty-free license to use, store, process, and display that content for the purpose of operating and improving the Service. We may use aggregated or anonymized data to train and improve our algorithms.
You represent that you have the right to submit all User Content and that it does not violate the rights of any third party.
All content, features, designs, logos, algorithms, and technology within BloomForward are owned by or licensed to BloomForward. You may not copy, modify, distribute, or create derivative works from our content without written permission.
Your Career DNA profile, test results, and career matches are generated by BloomForward and remain our intellectual property. You do not own these results, but you are granted a perpetual, personal, non-transferable license to view, download, and share your results for non-commercial personal use, including posting on social media. This license may be revoked if you violate these Terms.
BloomForward uses artificial intelligence and machine learning to generate Career DNA profiles, career matches, salary estimates, and Career Coach responses. These outputs are generated by algorithms using your inputs combined with publicly available labor market and occupational data.
AI-generated content may be inaccurate, incomplete, or outdated. You should independently verify any important information before making career, financial, or educational decisions.
The Service is not a substitute for professional career counseling, financial advice, legal advice, or employment services. Career matches and salary data are informational only. We do not guarantee employment outcomes, salary ranges, job availability, or any specific career result.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMFORWARD DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that the results obtained from the Service will be accurate or reliable.
To the maximum extent permitted by law, BloomForward and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, lost data, or loss of goodwill) arising from your use of the Service, even if advised of the possibility of such damages.
Our total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid BloomForward in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless BloomForward and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) your User Content.
BloomForward respects intellectual property rights and expects our users to do the same. If you believe content on the Service infringes your copyright, send a DMCA notice to our designated agent at support@bloomforward.ai with:
We may remove allegedly infringing content and terminate repeat infringers' accounts.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
You and BloomForward agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration, not in court, except as provided below.
Arbitration will be administered by JAMS under its Consumer Arbitration Rules, available at jamsadr.com. The arbitration will take place in San Francisco, California, or by phone or videoconference at your election. The arbitrator's decision will be final and binding.
YOU AND BLOOMFORWARD AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. If this waiver is found unenforceable, the entire arbitration provision shall be void.
You may bring an individual claim in small-claims court. Either party may seek injunctive relief in court for claims related to intellectual property or unauthorized use of the Service.
You may opt out of this arbitration agreement by emailing support@bloomforward.ai within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and including your full name and account email.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.
We may suspend or terminate your account at any time, with or without notice, if you violate these Terms, engage in fraudulent or unlawful activity, or for any reason we deem necessary to protect the Service or other users.
You may delete your account at any time through your profile settings. Upon termination, your right to access the Service will immediately cease. We may retain certain information as required by law or for legitimate business purposes (see our Privacy Policy).
The following sections survive termination: Intellectual Property (10), Disclaimer of Warranties (12), Limitation of Liability (13), Indemnification (14), Dispute Resolution and Arbitration (16), and General Provisions (21).
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Subject to Section 16 (Arbitration), any claim not subject to arbitration shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the jurisdiction of those courts.
If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right.
Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and BloomForward regarding the Service and supersede any prior agreements.
Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms to any successor in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control, including natural disasters, acts of war, pandemics, or disruptions to essential services.
Notices. We may send notices to you via the email address associated with your account or through the Service. You may send notices to us at support@bloomforward.ai.
Questions about these Terms? Contact us at support@bloomforward.ai.